|
|
|
|
|
|
||
|
|
||
|
||
|
|
|
|
FAQ
|
We have organized the
questions and answers within the following categories:
* Membership / Registration / Membership
Services
* Surveys and Opportunities
* Privacy Policy
* Rewards of Membership
* Help! Technical Difficulties
* Other
Membership / Registration / Membership Services
What is Ebony Experts?
The Ebony Experts is an exclusive online forum of Ebony readers. We know
you have valuable opinions. We're listening.
With topical Web-based surveys throughout
the year, you'll have a chance to give us a piece of your mind on everything
from fashion and entertainment to food and technology. Survey participation is
always 100% voluntary. Your feedback will be extremely valuable in shaping the
magazine.
As an Ebony Experts member, you will have exclusive access to the latest
information from behind the scenes of the magazine as well as invitations to
local Ebony events.
Each time you participate in one of our Web-based surveys, you will also have
the opportunity to qualify to win cool gifts and other rewards.
How do I participate in Ebony Experts surveys?
As an Ebony Experts member all you have to do now is watch your email for
survey invitations. We'll invite you to participate in surveys we think you'll
be qualified for based on the profile you provided during registration. Survey
invitations will include the topic of the study, approximate length of time
needed to complete the survey, the reward or incentive we are offering for
taking the survey, and the URL where you can access the survey on the Web. You
are never obligated to participate.
How frequently do I have to participate?
It is completely up to you! There is no
minimum number of times you must participate in our surveys, and you can cancel
your membership at any time.
What if I don't have time to participate?
Sometimes panel members are either too busy
to respond to a survey invitation while the survey is 'active' or they do not
see the email invitation until after the survey 'closes.' No problem! If you
can't participate in a particular survey, just ignore the email invitation.
Whom do I contact if I have questions or
problems?
We'd like to hear from you, and we promise a
quick response! If you have questions about The Ebony Experts or a specific survey, you can
email us at ebony@mediamarkinteractive.com.
How do I 'unsubscribe' from The Ebony Experts?
You can unsubscribe by sending us an e-mail ebony@mediamarkinteractive.com with
the words 'Remove ' in the subject line.
I haven't received an email invitation in
a while. What's up?
Most likely, we haven't had a survey that
would be appropriate or interesting to you based on the profile you provided
when you registered. Or, if you've changed email addresses since you joined Ebony Experts, it is possible
that the contact information we have for you is outdated. If you suspect that
this is the case, you can easily update your contact information. Send us an
e-mail at ebony@mediamarkinteractive.com to update your information.
After I receive an email invitation to
take a survey, how long do I have to complete it?
Surveys are usually available on the Web for
three to five days. How long the survey is 'active' depends on how many
respondents we need, qualifications of respondents, and how quickly members
respond.
If I receive an email invitation, does
that mean I'm automatically qualified for the survey?
No. Based on the information you provide
when you register, we'll invite you to surveys for which you are likely to
qualify. Sometimes, however, there are additional 'screening' questions to
ensure the respondents we interview are the correct match (e.g., people who
have purchased a computer within the last 6 months).
I tried to take a survey, but was told
that I didn't qualify. What does that mean?
We do our best to invite you to surveys
you'll be qualified for based on the information you provided when you
registered. However, sometimes we have additional 'Screening Questions' to
confirm that we interview only the correct cross-section of people.
Can my friends and family become members
of Ebony Experts?
Yes, we welcome you to invite your friends
and business colleagues to join.
How do you use the
information I provide when I register?
The information you provide to us when you
register is used for the purposes of better understanding your interests,
activities and profile. Your privacy is important to us. Your answers will be
combined with hundreds of other participants' answers and reported in total.
Click here to view our complete Privacy Policy.
How and when will I be rewarded for my
participation in a survey?
We realize that your time is valuable, so we
often reward you for your participation in our surveys. Most surveys offer
drawings for online gift certificates, cash prizes, or electronic equipment. A
number of surveys also offer guaranteed incentive payments to members who
qualify for and complete those surveys.
How will I know if I win a prize?
Winners are notified by e-mail. The first
names of prize winners are also posted on Ebony Experts Web site on the Prizes & Winners page.
How can I learn more about the official
prize drawings?
Each drawing has a link to “Official Rules”
that you should review before entering. Click on rules and regulations.
I was taking a survey but was interrupted
before I finished the survey. Can I continue?
Depending on your browser capabilities, you
should easily be able to resume the survey where you left off (assuming the survey
is still 'active'). If your browser does not support this functionality, you
may have to start the survey from the beginning. To resume the survey, either
click on or copy and paste into your browser the original URL you used to
start. Be sure to use the same email address to enter the survey that you
previously used.
I tried to take a survey and got a 'file
not found' error message.
Check to make sure the URL you are using is
correct. Depending on your browser capabilities, you should be able to click on
the survey URL in your email invitation to begin. You can also copy and paste
the URL into your browser. If you choose to type the URL, be sure to type it
exactly as it appears in your email invitation (please note that all survey
URLs are case sensitive). Additionally, confirm that you are using the same
email address where you received your survey invitation to access the survey.
Unless specified otherwise, all of our surveys are programmed to work only with
the email address to where we addressed the survey invitation.
If my e-mail or mailing address changes,
how do I update my membership information?
It's simple! Just send us an e-mail ebony@mediamarkinteractive.com
with your new contact information. Your membership profile will be immediately
updated.
I still have a question!
If we still haven't answered your question, please
e-mail us at ebony@mediamarkinteractive.com.